January 20, 2012
Dear Mr. French,
I am so impressed with my new gorgeous white shutters they are my favorite part of my new home! I love how you guided us in the right direction for the perfect shutters for us. The five and a half louver gives just the right amount of light and privacy… The installer was extremely friendly and efficient no mistakes there! I will recommend you to ALL friends and family the
quality is amazing!!!
Josh and Lesley Ezop
October 28, 2011
As you know, I have had the privilege of using French Custom Shutters to repair my Shutters, that after years of use, required repairs. Over these years, I tried to repair the shutters myself as the staple pins began falling out of the shutter tilt bars that are the vertical bars used for adjusting the louver position, and had minimal success. Finally after years of frustration, I decided to call a professional Shutter Company to get the repair done once and for all.
In calling many Shutter companies around the San Diego area, I found out they do not sell component parts to the general public and only service their own brand of shutters. After more frustration I finally found French Custom Shutters who came out to my home and saw my problem.
They showed me a sample of their exclusive tilt rod that was staple-less and once I saw that I knew my days of frustration were over.
They removed the shutters that needed repair and in 3 working days they returned and re-installed the shutters. Was I pleased? You bet I am.
The Service and Installation of the repairs was able to fulfill all of my expectations as a customer.
I found your Office staff, and Installers to be very knowledgeable, and personable during my repair period and commend them for their Quality of Service.
With the results that I obtained from French Custom Shutters, I certainly would recommend your services to others to achieve the same satisfaction that I received.
El Cajon, CA
We are the proud owners of shutters from French Brothers Custom Shutters. We have
purchased French Brothers Custom Shutters for our home and for several other properties.
In each instance we’ve been impressed by:
- The durability, quality, and beauty of the shutters.
- The ingenious ways of covering unusual windows.
- The desire of French Brothers Custom Shutters to provide us with the most
appropriate shutters for our needs.
The shutters are a beautiful and practical addition to our homes and have performed
flawlessly for many years. Marty French’s many years of experience and the knowledge
of hisproduct gives him the ability to suggest ideas that we would never have considered.
We have highly recommended and will continue to encourage our family and friends to
use French Brothers Custom Shutters.
Bruce and Denise Broadfoot
Dear Marty and Staff,
Thank you so much for the beautiful shutters that were installed in our new family room. I came across your company through your website. Usually I like to choose a company through a trusted referral. However, your website had all the information I needed to convince me to call upon your services.
Marty, when you arrived for our initial consultation, I appreciated you taking the time to educate me on the difference between synthetic and natural wood shutters. I also want to thank you for showing me all the variations of the color white and textures. It’s amazing how the small details make such a difference!
It’s so nice to discover a good quality company that has such a high level of customer service. All of your staff (especially Cassandra) was great to work with. I was very impressed when I asked to have the shutters installed before Thanksgiving and they were!
We are enjoying our shutters as they bring such a nice, warm feel to a room that was so bare and boring. Just the other day, we decided to place the Christmas tree in front of the bay window in the family room—with the shutters complimenting the look.
At this time, my husband and I would like to wish you and your staff a wonderful holiday season and a prosperous New Year. We plan to do some remodeling to our home (expand our bedroom and turn it into a master bedroom), hopefully next year. One thing is for sure—we will definitely contact you again.
To Whom It May Concern:
My reason for writing this letter is twofold. I own two brands of shutters in my home. The first brand came with the house and is of a low quality. The second is a French Brothers Shutter and to this day works perfectly without a problem.8 years ago I purchased a homethat had shutters on all the windows and doors with the exception of the large front arched window in the living room. I contacted French Brothers to manufacture and install this missing shutter. The challenge was that I didn’t want to have a support bar across the top for visual reasons. After the installer inspected the window and took his measurements, I was told they could do it and do it right. This new and larger shutter operates perfectly. It stays in whatever position I place the louvers in and is the most used and adjusted window treatment in the home. I could not be happier with their product.
This brings me to the second reason for this letter. The shutters that came with the home were made by a lower end shutter company. Since they were already in the house, I felt there was no reason to replace them. After a few months of living hin the home I noticed that one had to be very careful adjusting the louvers because they would not stay in the position I desired, and the pins that held the control bar kept popping out if not opened perfectly. I contacted French Brothers and asked if they would be willing to repair another company’s product. I was greeted with a firm yes. When I delivered the shutters, I was given a clear explanation of their control bar connection system and how it is superior. Since the repair of my broken shutters I have not had one problem. The metal strip with the eyelets in it is sturdy and keeps the control bar perfectly straight without it swinging from side to side. Because of this strip the louvers do not slowly slide to a different position than I intended. No more tiny pieces of paper wedged along the side.
I believe that not only is my shutter made by French Brothers worth every penny due to the quality and durability, but the repair using their metal strip with the eyelets made my low end shutters work better than the company that made them intended them to operate.
Your loyal customer,
I want to thank you for a wonderful job on the new shutters installed yesterday in the living room and kitchen. They look beautiful, giving the windows a neat and elegant finish and making the room look lighter. It’s great to be able to adjust each of the panels individually. I was impressed when you came to measure with the range of options you presented, and your ability to explain the pros and cons of each. The results of your recommendations are delightful! The care your installers took was also greatly appreciated. They were polite, were careful of the floors and furniture, put everything back in place, and even vacuumed the floor before they left. Thank you again for a great job!
Reference: Exceptional Service Plus Installation
Dear Mr. French,
When I visited my daughter in La Mesa, California and saw the excellent work you accomplished in the installation of shutters for her five-bedroom home, I was greatly impressed, so I decided to have the French Custom Shutters installed in my home, also. I have lived in the Santee area since 1962 and suffered with allergies, but with the installation of these shutters, my allergies have disappeared and now I have “house beautiful,” which all my neighbors and friends admire. I have double pane windows, but I must also say that my home is warmer during the evening and I know that the summers will be much cooler.I am grateful to French Custom Shutters for my beautiful transformed home. I recommend them highly.
Mr. and Mrs. Alphonse Zegler
Thank you for helping us to sell our home. Your shutters did the trick.
An entertainer from Los Angeles bought it the second day on the market. Thanks also for fillingme in on the total cost of the shutters. We purchased them over six or seven years and I lost track. Hope you like the way we used your name to advertise our home. We’ll contact you about our new home and its shutter needs.
Coleam Lewis (Herb)
ATTENTION: MARTY FRENCH
I do not consider myself someone who is easy to please. Having a background in contracting I entered into our agreement with caution. However, you and your installers have been wonderful to work with. Both you and them arrived on time and prepared. The quality of the shutters installed in our home is simply perfect. I have learned that true value is not measured by price alone but by what you get and what you have to “go through” to obtain what you contracted for. We feel we got a bargain! We would not hesitate to recommend you to anyone who desires shutters at a fair price with quality people doing the installation. Thank you to you, Marty, and your fine staff. And that includes Cassandra who scheduled our appointments, she is a quality person.
David and Louise Probst
El Cajon, California
Subject: A Very Satisfied Customer
Dear Jim, Marty, and staff,
Thank you for the beautiful job you did in refinishing our shutters, and for the professionalism of your staff that removed and reinstalled them. Your company originally installed our shutters 25 years ago, and other than needing a little fresh paint, we have enjoyed them tremendously. My husband and I are very particular about keeping our 28 year old home up to date and your shutters have added to the beauty of home for so many years. It is seldom that you find a company that does such nice work and we would highly recommend you to anyone.
Kathy and Bill Blair
My client is so pleased with the shutters you did for their guest house! More to come in the main home!
Suzanne Goodwin & Associates
To everyone at French Custom Shutters,
We want you to know how pleased we are with your service and especially with our shutters. They are beautiful! Marty did a wonderful job of measuring and ordering, and the work was completed so quickly. We know that everything is just right, because Rick took his time making sure all the shutters were installed to perfection. We so appreciate your standards of excellence, and are happy to have worked with you.
Lynda Felder and Yashwin Chauhan
Subject: Marty, I Love My New Shutters
To Marty French:
Marty, I’ve been meaning to let you know how much I love my shutters ever since Rick installed them (Better late than never). They look just gorgeous and the craftsmanship is top notch. I’ve had all my neighbors over to admire them. I especially love the water closet door you did in my master bath—it worked out even better than I imagined. I’ll be contacting you in the near future to do my living room/dining room areas. Thanks again for everything.
Mary & Rick,
I just have to say thanks for turning me on to the French Brothers Shutter Company. OMG...they are so awesome. What a difference they make in that giant living room. Warms it up and finishes it off. Tim and I think they do fantastic work. Very, Very PRO! I am so happy with them. Its as if they were always there. So meant to be. I will get on Yelp today and do a great review for them.
Michele, San Diego